This article was written by Scott St Gelais. Scott St Gelais is an IT consultant and owner of Geeks in Phoenix, Arizona. With over two decades of experience, Scott specializes in computer service and repair, development, computer graphics and website development. Scott received a Technical Associates degree from the High Tech Institute and completed Google IT Support Specialist certification. Geeks of Phoenix is a member of the Microsoft Partner Network and an Intel Technology Provider Gold Partner.
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Although Windows is usually set to activate automatically when you install it, sometimes you need to activate it manually. Activating Windows ensures that only your computer’s hardware is using your copy of Windows, which helps prevent piracy. If you’ve recently upgraded your computer or can’t get online after installing Windows, you may need to activate your copy manually.
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This article was written by Scott St Gelais. Scott St Gelais is an IT consultant and owner of Geeks in Phoenix, Arizona. With over two decades of experience, Scott specializes in computer service and repair, development, computer graphics and website development. Scott received a Technical Associates degree from the High Tech Institute and completed Google IT Support Specialist certification. Geeks of Phoenix is a member of the Microsoft Partner Network and an Intel Technology Provider Gold Partner. This article has been viewed 1,235,647 times. This article guides you to use Acronis Cyber Protect Home Office (formerly Acronis True Image) to recover Windows from a startup error.
Use this article only if your system is damaged in such a condition that you cannot access the desktop screen and start AcronisCyber Protect Home Office normally. If you can access the program on Windows, follow the instructions in that article.
1. Acronis Bootable Media – bootable USB flash drive, CD or DVD with Acronis software. Click here for instructions on how to get one.
If you have bootable media, you can use it, even media created on another computer. No need to create a new bootable media.
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If you don’t have a backup, you can’t restore your system using Acronis True Image. In that case, try the built-in Windows recovery options.
If your computer is booting Acronis Bootable Media at this point, click here to go to the recovery task configuration section.
Otherwise, if you experience the same symptom of Windows boot error, instead of seeing the Acronis boot menu, you need to configure BIOS / UEFI to boot from Acronis Bootable Media.
Restart once more and pay attention to the text on the screen. One of the first screens after the beep should tell you which key to press to access the UEFI or BIOS settings. The button varies by computer brand and model. It is usually one of the following: Esc, Del, F2, F9, F10, F11, F12. Press the indicated key immediately before the message disappears.
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For example, one of the splash screens may say “Press DEL or F2 to enter UEFI BIOS settings”. In this case, you need to press either the Delete (Del) key on the keyboard or the F2 key quickly while the message remains on the screen.
If you are in BIOS/UEFI setup, go to Boot Options or Boot Order or Boot Priority – the name of the section varies by computer make and model. Look for the partition with “Boot” or “Storage” in its name. Follow the on-screen instructions to scroll through the menu and place the Acronis Bootable Media device at the top of the boot order/priority list.
Make sure the system disk is above the other hard disks in the boot priority list, but below the Acronis Bootable Media device.
When Secure Boot is enabled on a Windows 8 or Windows 10 machine, the boot media may not load or may be missing from the list of boot devices. Temporarily disable Secure Boot to perform the recovery.
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The first Acronis Bootable Media screen looks different depending on whether the media is booted in 1) UEFI or 2) Legacy BIOS / CSM mode
When you see a black and white text menu (Acronis UEFI loader), press “1” on the keyboard to launch AcronisCyberProtect Home Office/Acronis True Image:
When you see a blue graphical menu (Acronis Legacy BIOS/CSM loader), move the mouse pointer to “Acronis True Image (64-bit)” or “Acronis True Image” and click on it to start the program:
When the main window of the program appears, click on “My Disks” in the middle of the screen under “Restore”. The recovery wizard guides you through the settings.
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1) expand the section “Computers Near Me” from the left panel and browse the folder with the backup
2) click the “File name” field and type two slashes followed by the name of the NAS or IP address followed by another slash, eg \MyNAS or \192.168.0.12. After typing the last slash, wait for the program to connect to the NAS, enter your credentials when prompted, and browse the folder where the backup is.
3) The NAS may be automatically detected as a “NAS” device depending on the NAS brand, its settings and router configuration. If the automatic detection is successful, you will see it in the “My NAS connections” section.
Select the disk where the backup is stored and browse to the folder where the backup file is located
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If you are restoring from Acronis Cloud, click “Acronis Cloud”, enter your Acronis account credentials and click Sign in:
Click on the backup file you want to restore. If there are multiple backup files (restore points), find the most recent backup in the Date column, click it, and then click OK:
In the “Restore point” step, you will be asked to select the backup version to restore. Days with at least one backup made are marked in green:
Click on the backup creation time on the right. The selected time is marked with a blue background. If there are multiple items in the list, select the most recent one:
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Find the system disk and put a check mark next to it. To avoid unnecessary wizard configuration steps, click on the check mark next to the disk title, for example “Disk 1” and not on the checkboxes next to the partitions (EFI system partition, C:, recovery partition, etc.):
Click OK to confirm that all data on the selected disk will be deleted and replaced with the previous state of the backup system disk:
Before proceeding, try switching to case A by following the instructions in Solution – Bootable media to simplify the recovery process.
If the recovery mode cannot be changed from partition mode to disks, there are two possible results:
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When returning to the original disk, where the order of the internal disks and the partition structure will not change, the program will be able to connect the partitions from the backup to the existing partitions of the original disk automatically. In this case, the recovery settings for each partition are pre-populated, the “Next button” is not grayed out and you can proceed immediately. Press the “Next” button to move through the list of sections on the left panel. Going through some sections may cause the program to “think” for 5-20 seconds to fit the disk correctly – wait for the interface to respond and click the “Next” button:
The “Next” button is grayed out if the order of the internal disks or the partition structure has changed and the software does not automatically find the original partition:
Repeat the process until you reach “MBR Recovery” on the left panel. When working with large partitions, the program may take 5-20 seconds to respond – just wait until it reads and responds.
With the “Finish” step highlighted in the left panel, this is your last chance to safely undo the rollback and undo the changes made in the configuration screens before starting the program to use it:
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Click Continue to begin the actual process of replacing the current faulty system state with a healthy system state from the backup:
When the recovery is complete, remove the Acronis Bootable Media and close the AcronisCyberProtect Home Office/Acronis True Image window.
If possible, take notes and photos of the steps you take while troubleshooting. If you contact Acronis directly for help, the following images will help you solve the issue faster.
Click the Log tab, and then click the plus sign to view the failed operation log. You can save the recovery log and system report to facilitate problem investigation and troubleshooting:
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1) Open the Log tab, right-click anywhere in the log, select “Save All” and save the log file.
2) Click on the small triangle next to the question mark in the upper corner of the window and select “Generate system report”. When the report is finished, click “Save As” and browse to the same folder where the recovery log was previously saved.
CRC, Write and Input/Output (I/O) errors in the log may indicate the need to replace the system board.
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